My caretaker got a prepaid meter from them, we recharged the first time and it went well. After that, we tried recharging again and it was impossible, they said our meter was not registered.And this was the first time we had to deal with something like that.
We even tried to recharge using OPAY, it was still the same thing.
Now, we have to move back to post- paid after suffering for over two weeks.
I think it can be improved if the agents they send to fix the pre paid can take their time to explain exclusively to the customer to avoid situations like this
